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Six Pixels of Separation Podcast

Sep 10, 2023

Welcome to episode #896 of Six Pixels of Separation - The ThinkersOne Podcast.

Here it is: Six Pixels of Separation - The ThinkersOne Podcast - Episode #896. Renowned scholar and dynamic force in the business academia and consulting world, Zeynep Ton has dedicated her career to scrutinizing the nuances of operational management through a lens that values not just the customers and investors but the employees who are often regarded as mere cogs in the wheel. With her home base at the MIT Sloan School of Management, she leverages her role as a Professor to delve deep into the symbiotic relationship between employee satisfaction, customer service, and investor returns. Her insightful research has graced the pages of prestigious publications like the Harvard Business Review, Organization Science, and Production and Operations Management, making her a formidable voice in the business analysis sphere. Before her tenure at MIT Sloan, Zeynep honed her craft at Harvard Business School for seven years, earning accolades for her exceptional teaching acumen. In 2014, Zeynep pulled together a decade and a half of rigorous research in her ground-breaking book titled, The Good Jobs Strategy - How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits. This work not just chalked out but vivaciously argued that a blueprint of superior returns and outstanding service is incomplete without weaving in investment in employee well-being with operational strategies that spur productivity and morale. Now, she's back with her latest book, The Case for Good Jobs - How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work. It feels like perfect timing for a book like this, if you look at the workforce and how the economy is moving. Enjoy the conversation...